Cancellation & Refund Policy

Overview

This policy explains how payments, cancellations and refunds work on the Gymmerse platform, operated by Essa Technologies Pvt Ltd. Different payments on Gymmerse are made to different people, so the policy has separate sections for each:

• Platform subscriptions — what a gym pays Gymmerse to use the software.
• Payments to your gym — memberships, personal training, slot bookings and workshops that a member buys from their gym.
• Virtual gym personal training — training packs bought online from an independent trainer on the Gymmerse virtual gym, where Gymmerse collects the payment.

All prices and payments on Gymmerse are in Indian Rupees (INR).

1. Platform Subscriptions (Gyms)

Free Trial

• A new gym gets a 90-day free trial. No card or payment details are needed to start it.
• Nothing is charged when the trial ends. To keep using Gymmerse, the owner chooses a plan and pays.
• We send reminders before the trial or a paid period runs out.

One Subscription per Gym

A gym buys Gymmerse once and every branch is covered. You are not billed per location.

Plans and Payment

• Plans are Monthly, Half-Yearly and Yearly. Current prices are on our pricing page.
• A payment buys one period of access, paid in advance. A payment processing fee (the payment gateway's charge) is added at checkout and shown before you pay.
• On the web, payments are taken through our payment partners (Cashfree and Razorpay). Some gyms pay us in cash, which we record against the subscription.
• Buying a plan starts a new period on the day of payment and replaces any period still running. Time left on the old period is not carried over or credited, so renew close to your expiry date.

No Automatic Renewal (Except Apple)

• Subscriptions bought on the web, in the Android app, or in cash do not renew automatically. We do not store your card and never charge you without you making a payment. When a period ends, you renew by paying again.
• Subscriptions bought through Apple In-App Purchase in the iOS app are auto-renewing subscriptions managed by Apple. Apple charges your Apple ID at each renewal until you turn auto-renew off in your Apple ID subscription settings.

When a Subscription Ends

• The gym owner and branch managers can still sign in, but most of the business console is locked until the subscription is renewed.
• Members are not locked out: their own memberships with the gym are separate.
• Your gym's data is not deleted because a subscription has lapsed.

Refunds

• Approved refunds go back to the original payment method.
• The payment processing fee is the gateway's charge and may not be refundable.
• Apple purchases: payments made through Apple In-App Purchase are taken by Apple, and refunds for them are decided and issued by Apple. Request one at reportaproblem.apple.com. We cannot refund an Apple purchase ourselves.

2. Payments to Your Gym (Members)

Memberships, personal training, slot bookings and workshops at a gym are sold by that gym, at prices and on terms the gym sets. Gymmerse provides the software and, for online payments, collects the money through its payment partners on the gym's behalf and passes it on to the gym. Gymmerse takes no commission on these payments. A payment processing fee is added on top of the price at checkout and shown before you pay. Payments made in cash at the counter are between you and the gym.

Memberships and Gym Personal Training

• Cancellations, pauses and refunds of a membership or a gym's personal training pack are decided by your gym under its own policy. Contact your gym directly.
• Personal training packs at a gym are sold at the counter. The app has no self-service refund for them.

Slot Bookings

• If the gym cancels a slot you paid for, or your paid booking cannot be confirmed, the payment is refunded automatically to the original payment method.
• If you cancel a booking yourself, whether you get money back is the gym's decision. Bookings usually cannot be cancelled within 2 hours of the start, or within a different window the gym has set for that class.

Workshops and Events

• If you cancel a paid workshop registration in the app, a refund of the amount you paid is started automatically to the original payment method.

If you believe a payment to your gym was taken in error (for example, a duplicate charge), contact your gym first. If that does not resolve it, contact us and we will help look into the payment.

3. Virtual Gym Personal Training

On the Gymmerse virtual gym, members buy personal training packs online from independent trainers. Here Gymmerse collects the payment, holds it, and pays the trainer as each session is delivered. A payment processing fee is added at checkout.

Cancelling a Pack

• You can cancel a pack from My Packages in the app. You are shown the refund amount before you confirm.
• Sessions you have not used are refunded to the original payment method. There is no cancellation fee.
• Sessions already delivered are not refunded. A session booked to start within the next 24 hours is not refunded either, because the trainer has set that time aside; it stays booked and you can still attend.
• If the app cannot refund your payment automatically, contact us and we will handle it.

Disputing a Session

• After each session, the trainer's earning is held for a short dispute window (currently one day). During that window you can raise a dispute on the session from the app if it did not happen or went wrong, including a session marked as a no-show that you contest.
• Raising a dispute holds the trainer's payment for that one session until it is resolved.
• Gymmerse reviews the dispute and decides one of three outcomes: released (the trainer is paid and nothing is refunded), refunded (the session is returned to your pack as a credit, or for a single paid session, the money is refunded), or split (part of the session price is refunded to you and the rest is paid to the trainer).
• Once a session's payment has been paid out to the trainer, it can no longer be disputed in the app. Contact us if you have a problem with such a session.

How to Request a Refund From Us

For anything not handled in the app, email info@essatechnologies.in with:

• Your account email or phone number, and your gym's name
• The payment date, amount and any transaction ID
• What went wrong

We will reply with our decision. How long an approved refund takes to reach you depends on your bank or payment provider, usually 5–7 working days after we start it.

Chargebacks

Please contact us before raising a chargeback with your bank. Most billing problems can be fixed faster directly. We may restrict an account while a chargeback is open.

Changes to This Policy

We may update this policy. Changes are posted on this page with a new “Last updated” date and apply to payments made after that date.